FAQ

What is the root key of the system?

The root key is used for creating accounts and adding new sensors and gateways. When you use the root key for account creation, it adds the purchased sensor.

How do I create an account for companies?

You need to request a special Root Key from customer support, which will allow different users to create accounts for the same company.

How long is the data stored on the server for monitored sensors?

Data is stored for 12 months. An additional payment is required for a longer storage period.

How fast does the battery of the gateway drain on a 4G connection?

The battery drains in 8 days.

What is the distance between sensors and gateways in open air?

In an urban environment, the distance is 30 meters.

What is the penetration range of the signals in a building?

The signals can pass through 7 floors vertically.

What is the correct mounting position for the gateways?

The gateway must be mounted vertically with the cable outlet positioned towards the ground.

How large of a solar panel do you need to power the gateway?

A 20W solar panel is required for winter months.

How are the sensors associated with the gateways?

No association is needed. The gateway is a transparent device that forwards information from the sensors around it.

Can Temperature and Humidity sensors be placed in different environments?

Only IR sensor is not waterproof. It has IP48 level protection. The other sensors can be placed directly in conditions such as water, liquid concrete, and chemicals. They have IP68 level protection.

Can I download the data if the gateway's Internet connection is interrupted for a long period?

Yes, the data can be downloaded directly from the gateway using a USB mini cable.